Frequently Asked Questions (FAQ)
Do you have a question about Vercony or want to be sure our product is suitable for your balcony? Here you'll find clear answers about use, sustainability, delivery, and more. Is your question not listed? Feel free to contact us!
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Product & use
Vercony GreenUp is a balcony solution that makes it easy to add more greenery to your balcony. The product is attached to the bottom of the balcony railing and is designed to create a green, inviting look without any permanent modifications.
No. Vercony only fits balcony railings with straight, vertical bars.
On fences with straight, vertical bars that are evenly spaced.
Not on some ornate fences, fences with decorative shapes or fences with thick (vertical) planks.
Yes, the system is modular and designed to allow multiple units to be placed next to each other for a continuous green effect.
Vercony GreenUp is primarily designed for outdoor use on balconies.
Our products are fully UV-resistant. The plastic we use is specifically designed for long-term outdoor use, even in environments with intense sunlight and high UV exposure.
Assembly
Vercony is attached to the bottom of the balcony railing by means of a simple installation through the bars of the balcony.
No, you don't need any tools for assembly. Installation is simple and doesn't require any special tools.
Yes, the product is easy to remove and reposition.
Material, durability & quality
Vercony is made of high-quality PP plastic.
Yes, all our products are fully recyclable.
Vercony products are produced entirely in the Netherlands.
Yes, the material is suitable for long-term outdoor use.
Yes, Vercony products are designed to withstand normal weather conditions such as rain and cold.
Plants & maintenance
Vercony products are suitable for a wide range of plants, such as balcony plants, herbs, and flowers. As with all balcony planters, be careful to choose plants that don't require too much soil.
~30L of soil
Yes, a simple drainage system has been incorporated into the design of the Vercony Greenup.
Vercony is low-maintenance and easy to clean.
Yes, our products are very suitable for both herbs and flowers. Pay close attention to the amount of soil the plants need, as with all balcony plants.
Ordering, delivery & returns
We do our utmost to deliver your order to your home within 2 working days .
Enjoy free shipping on every order over €50.00 . Below this amount, shipping costs are €4.95 .
Yes, returns are possible according to our returns policy. Easily register your return at account.vercony.com
Once you have registered your return, you will receive a return label from us if it is approved, so you can return the package.
For more information, please see our returns policy .
Our product is designed to fit almost any balcony. If it's not quite right for you, don't worry! You can easily return the product as long as it meets our return policy . For full details, please see our returns policy .
After receipt and inspection of the returned item, the purchase price will be refunded. See our comprehensive returns policy here .
The return costs will be deducted from the amount to be refunded.
Unfortunately, returns aren't free. We'll deduct the return shipping costs from the refund amount.
Please see our more detailed information on shipping costs here
Yes, all prices you find online include VAT.
No, you do not need an account to place an order.
No, unfortunately we do not offer a packing service.
Warranty & service
All our products come with a 2-year statutory warranty . This means a product must perform as you reasonably expect. We also offer a 10-year manufacturer's warranty on the construction of our balcony products. This ensures you're getting a product that can withstand a knock or two.
Please contact customer service, and we'll work with you to find a suitable solution. Find the various contact options here .
Find all the options for contacting us here .
The warranty covers all manufacturing and material defects . This includes faulty welds, material defects in the suspension, or unusual discoloration due to sunlight.
Please note: Damage caused by extreme weather conditions (such as storms or hail), incorrect installation or normal wear and tear is not covered by the warranty.
That's annoying, we'll fix it right away! Always check your order carefully upon receipt. Is something wrong? Please report it as soon as possible, preferably within 48 hours, through your account at account.vercony.com or send an email to our customer service.
If possible, please add a photo of the packaging and the defect so we can help you faster.
We've done our best to design a product that fits almost any balcony. But what if your balcony is a unique exception and it just doesn't fit?
Don't worry. You can easily return the product through your account, provided it's still in new condition. See our returns policy for details.
Let us know via one of the contact options on our website. We'd love to hear how we can help and will strive to resolve your complaint to your complete satisfaction. You'll receive a substantive response from our team within 5 business days.